Order Delivery And Shipping
All users have the option to track their orders by clicking on Track Order. You need to enter the email address used while placing the order and the order number to track the order. Registered users can sign in and track their orders from the order history section on the account page.
Currently, we deliver to selected cities within India. Please check if we deliver to your PIN code/city by entering it on the product page/shopping/cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.
There are no shipping/delivery charges within India. For information on shipping charges for international orders please click here.
Payment, COD and Tokenization
Domestic Orders
Payments can be made through credit cards, debit cards, international cards, net banking or cash on delivery. Please note that payments on silvereena.com will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.
International Orders
Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order. NOTE : Indian issued cards will not be accepted for international orders.
Indian bank -issued cards will not be accepted for international orders.
We accept Visa | MasterCard | AMEX | Diners | JCB for domestic and international payments
- In the case of COD, the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:
- If the customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & the amount will be refunded directly into the customer's account through online transfer as NEFT.
- If the customer doesn't provide any cancelled cheque then the amount will be refunded through a cheque in the customer's name only, which will be sent by courier to the address provided by the customer at the time of registering/placing the order. It may take up to 30 working days.